Politique de remboursement

Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or raise an issue.

Damages, Defects & Incorrect Items Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. To submit a claim, email us at will@wills-store.com with clear photo or video evidence of the damage or fault. We will review your submission and, if it meets our requirements, issue store credit to the value of the item. No return shipment is required.

Change-of-Mind Returns To be eligible for a return, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase. Return shipping costs are the customer's responsibility. To start a return, contact us at will@wills-store.com. Items sent back without first requesting a return will not be accepted.

Store Credit Approved claims will receive store credit valid for 12 months from the date of issue, redeemable on any future purchase at wills-store.com.

Exceptions / Non-Returnable Items Certain items cannot be returned, including custom or personalised products and sale items. Gift cards are non-refundable. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to contact us about your return, and once approved, make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be in its original condition — unworn, unused, with tags and original packaging — and you'll need proof of purchase. EU customers are entitled to a full monetary refund under this right.

Refunds Where a monetary refund is applicable (e.g. EU cooling-off period), we will notify you once your return has been received and inspected. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at will@wills-store.com.

Contact For any return or refund questions: will@wills-store.com